Island Paradise Resort Management
Hiring Staff and Resort Maintenance Crew
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Staff & Maintenance | Star Ratings & Guest Reviews | Example Tutorial | Resorts in Isla Paradiso
Hiring and managing your staff and their shifts is essential to running your Resort. Thankfully, their wages are not so high that they will drastically reduce your profit. You can assign uniforms by clicking the front desk, workers themselves, or the stands they operate. The game gives you a selection, or you can customize your own unique uniform for the staff. Here are some of the workers you can hire at your resort:
- Front Desk Clerk - checks in/out guests and sells mosquito spray for $80 that will repel the little buggers. Day/Afternoon shifts are $25 and Graveyard shift $50 - I recommend you leave them on 24/7 so that guests can check in any time they want.
- Food Stand Worker - Serves food from the food carts available. Again, you can set their hours though Graveyard shift is less important here though it may please Night Owls who visit your Resort.
- Mixologist - For owners of Late Night, you can put a Mixology Bar on the ground and hire a regular Mixologist. EA threw a bone to players without Late Night and provide the Pool Bar. It's expensive, at $4000 but you can hire a Mixologist to work it without the Late Night Expansion. I'd run these guys 24/7 so guests can get a drink whenever they want.
Pool Bars in Buy Mode
Go to Buy Mode, Sort by Function and use the little arrow to reach the Resorts tab if necessary. The Pool Bar is the last item in the list and costs a whopping $4100. For Late Night owners, it's much cheaper to get a bar started on land with one of the Mixology Bars.
Maintenance Workers
Maintenance workers are essential to the running of your Resort as things will break
and get dirty as Sims use them, especially those popular
objects like All-in-One Bathrooms. The game is also coded to
drop trash on the ground here and there, and Sims will leave
dishes. Hiring maintenance appropriate to your Resort size is
wise, but I would stick with only the medium or high cost
maintenance worker and maybe supplement with a cheap one or
two. That way you are guaranteed to get some work out of them
each day, as the low grade workers have a high chance of
goofing off and skipping their work, leaving your Resort in
nasty condition. The game will not have them all working at
once, so that you can get some good coverage. Here is a
comparison of the maintenance workers and their handiness
levels. You can do yourself a favor by using your own Sim to
learn Handiness and go about making toilets, sinks, and hot
tubs unbreakable so Maintenance can focus on cleaning and
unclogging toilets.
| Rank | Cost/day | Handiness Lvl | Works | Goof Off Chance |
| Low | $25 | 2-5 | 2 hours | 30% chance of goofing off all 2 hours |
| Medium | $50 | 5-8 | 4 hours | 15% chance of goofing off for 1 hour |
| High | $100 | 8-10 | 6 hours | 2% chance of goofing off 30 minutes |
Staff & Maintenance | Star Ratings & Guest Reviews | Example Tutorial | Resorts in Isla Paradiso
Share your tips for managing resorts in The Sims 3 Island Paradise Expansion here. You may also ask questions for problems you may have, but our Sims 3 Forum may be a better choice if you need a faster response.
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ann says...
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for some reason my resort workers won't come to work anymore and I can't hire new ones I'd like to know how to get out of this rut Ann.
ReplyFlag17324th July 2014 3:41pm
Caz says...
Note after running your resort for so long you get cockroaches which will make your resort get dirty reviews and go down in star rating. you can go round your resort looking for them but i find that a lot of them appear underground i found the best way to manage them is to go on buy mode use cheats buydebug and moveobjects on and any PLAIN WHITE boxes (they don't have pictures on like other spawners) that are on your lot are cockroach spawners, move them all to one spot as you can't delete and have your sim stomp on them. i don't know how often they spawn but checking at least once a week works for me.
7th July 2013 4:46am
Srta. TacoMal says...
My maintenance crew, for both of my resorts, simply stopped showing up one day, and I can't figure out how to get them to come back. The only thing I've tried is firing and rehiring them.
7th April 2014 10:26pm
Zoe says...
Hi!!!i have a four and a half star resort. Everything is great, there is never any neagtive comments. How do i make my reort thet much better. I have 3 high quality workers, pool, hot tub, pool bar, ALL food types at the greatest quality. Everything is as expensive as it gets but i still am not 5 stars. WHAT DO I DO?????
20th May 2014 12:11am
windytue says...
try adding trees that give u a plus sign when u locate them, a pool bar firewalk beds are a plus. u might al;so try locking doors on VIP suites except VIPs, make sure u have plenty food tables of all variety and an excess of hot tubs they love that.
6th February 2018 2:48pm
Maple says...
Hi,I am running my very first resort and i just buy a mixology bar for it. However i cannot hire a staff to run the bar.Can you help me with this?Thx
Admin:
When you click on the bar - it should give you options for shifts and hiring a mixologist. Do you not get either of these options?
5th July 2013 9:16am
Amanda says...
how do I fire a desk worker? cause my desk workers are a pain in the butt. I accidently hired 2 of them. I need to get rid of them both, cause they are useless. so, how do I fire a desk worker.
26th November 2013 4:21pm
Dre says...
Everything busts when its on a resort. I have found the best way around this is to do the unbreakable upgrade on all hot tubs and sterio's, then do the self cleaning on all the toilets, baths, sinks, and showers.
Then make sure you get your sim to repair all the plumbing equipment when it breaks, you will soon get the Plumber Challenge done, and then you only have to repair everything once again and they are all unbreakable. Only thing that ever breaks then is the TV's, and only dirt is surfaces and trash piles. This makes for a much more smooth running resort.
Then make sure you get your sim to repair all the plumbing equipment when it breaks, you will soon get the Plumber Challenge done, and then you only have to repair everything once again and they are all unbreakable. Only thing that ever breaks then is the TV's, and only dirt is surfaces and trash piles. This makes for a much more smooth running resort.
17th February 2014 5:52pm
Jayjay says...
Hi! I have a four star resort and I can't get it up to five because of the dirty dishes. You mentioned that earlier in your guide. I was wondering if you would please help me locate where that would be possibly. Thank you!
30th December 2013 10:13am
Kelly says...
Hi, I'm having trouble with my front desk manager. I cannot seem to be able to interact with him, it just shows his face with a red circle and line through it above my Sim's head. Also, some of my guest's seem to be having the same problem. I haven't read about any other players experiencing this. Do you know if there is any way to fix it?
18th April 2014 5:15am
Billie says...
I have a super handy sim who I've had upgrade several objects at the resort where it seems I have the most busted sinks and stuff. I don't know why but as soon as I take all my sims of the island the resort is on the objects break again. How do I fix this and does it have anything to do with the fact that I used blueprints to design the entire resort?
23rd January 2014 11:15am
Nick says...
Hey, how do you actually hire and upgrade maintenance staff?
Admin:
It's an option when you are managing the resort. Click on the front desk or front door to see the resort management wheel for the option.
15th July 2013 5:37pm
Katie says...
Hi! I'm working on getting a five star resort to satisfy my sims lifetime wish.... But my hotel is stuck at 4 stars and a common trend among the guests reviews is that their are cockroaches in the hotel.... Now I've done some research and I know you have to stomp on them.... But I can't find them! I've looked all over the whole resort! It's extremely frustrating!! If you could let me know where to find the roaches or what I'm doing wrong that would be a huge help! Thanks in advance! :)
Admin:
Look down a level. It's becoming a common problem for roaches to spawn under the ground in the basement level even if you don't have a basement. If you find them there, put on testingcheats, buydebug and moveObjects to move the spawners up onto the ground level so you can take care of them.
4th July 2013 11:51pm
Jennifer K says...
I found that if the workers get stuck somewhere on your property. Look for the workers to see if they are making the can't get a round bubble if so you have to clear a path. I am having a problem with the buffet tables and they won't go do anything else on the resort.
7th September 2013 9:06pm
bklienhart says...
When I'm upgrading plumbing, I prefer to make them self-cleaning. Then your handy-sim can get the skill challenge of fixing 10 plumbing objects to make them automatically unbreakable. Remember, unclogging a toilet counts as fixing a plumbing object.
4th July 2013 12:45pm
Shannon says...
I have all 3 of my maintenance staff set at the highest quality, and they don't clean or fix anything, is there a fix for this that Im missing?
Admin:
Try hiring three new ones by changing to medium quality then within the hour hiring max? Do they have access to places they need to clean?
21st July 2013 7:58am
Beatrix says...
I own a resort and my maintenance workers are invisible. Their bubble is there but they are invisible, even their faces in the relationship bar. And one more thing, I can hear them (if your sim is blocked, or something like that - when they can't get something or walk into something). Please help me. :(
Admin:
Try changing the outfit for the resort employees.
11th July 2013 10:11am
nindy says...
hi, ive been running my resort and idk my resorts reviews were bad, from almost 5 star into 4 star again,because of the broken sink and etc, garbage everywhere. ive hired the maintenance workers, but they reallt don't show up!! ive been continuing changing the maintenance workers, but they just wont do the cleaning :( with this i wont get my 5 star resorts.
20th May 2014 10:09am
alana says...
hi carl! so I made this new resort in isla paradise and its been 5 days and no one has stayed there! how do you get people to come? is there a cheat? please let me know !!!!!
15th January 2014 8:54pm
troshalom says...
When I opened my resorts, I have my sims go to the resort and check-in for the night. Automatically people show up at the resort. Also, I look at the reviews and make sure I add the things people say are missing. So I have several buffet tables with various choices, all food is at the highest level. I have food bars, at least two mixologists (with one working the grave yard shift), and at least 1 to 2 luxury suites. I upgrade the tower and turn on room service and spa service. In no time my resort has gone up to 5 stars. Also, add flowers and trees.
26th January 2014 3:59am
Sara says...
I cant order a drink at the pool bar.I can just order the special.Someone please help me
12th July 2014 7:30pm
Sara says...
I have a pool bar but i can only order a drink special.How do I order a normal drink.Please help me
12th July 2014 7:33pm
Zoe Schneider says...
Hi, my name is Zoe... My sim lives in Isla Paradiso and would like to hire a mixologist to work their, how do I do that as I have done research and nothing has come up, lots of people say that they ce randomly. Do you need a special type of bar or something because people are complaing about the drinks being made. Thankyou and can you please get to me ASAP as you know what you are doing, thankyou
Admin:
You have to have a professional bar installed to hire a mixologist. This means one of the two from Late Night or the pool bar from Island Paradise.
3rd July 2013 7:45am
Cady says...
Is there a way to make the ingredients better for the pool bar. When I visit my resort and order a drink at the pool bar it says the drink is bad quality with regular ingredients. Is there a way to upgrade this?
30th August 2013 2:06pm
Amber Mitchell says...
Plz help, I have the highest maintainence staff and I've hired 3, but they hardly clean or fix things. I am constantly getting bad reviews on cleanliness. How do I fix this problem?
Admin:
I don't know if there is a way to fix it. You may need to take a Sim down there to help clean up when the maintenance staff isn't working.
3rd July 2013 6:43pm
Ashley Gehrig says...
I am having trouble with a hired sim to man the front desk. I am not getting any sims to visit my resort and I think it is because there is no sim at the front desk. What do I do?
Admin:
Have you actually chosen the action to hire a Sim for the front desk? You have the shifts checked? Make sure to do all three for maximum availability.
4th July 2013 3:13am
Eliwood says...
Just an FYI from playing with stuff a bit: you can only hire a maximum of three maintenance workers across all three categories.
Admin:
Correct. You can only have three total staff no matter the quality.
9th July 2013 1:54am
Merlina says...
Why my resort always close like an island plunder cove ,diver's den ,cay to te city and no trouble toll. Where i always upgrade and follow tips and tricks. Can you give tips when we got close resort how we can open the resort again and gain profitable ?
Admin:
While upgrading a lot is great - you have to make sure to keep your expenses lower than your income. If you're having problems staying open, reduce some of the options you have available and then slowly turn them on again as you gain more profit.
10th July 2013 11:14am
HMarie says...
My resort is 4 starts. It was 4.5. Until I started to get complaints about cockroaches, the pool being dirty and not chlorinated, things breaking, and just having a disgusting resort. My Sim is Handy, which means she can fix things easily and learn the Handiness skill quickly. Having this trait, she fixes everything that's broken and makes it unbreakable. This was perfectly fine with me until she had to start cleaning up messes, throwing away garbage, and stomping cockroaches like there's no tomorrow. This has made her not be able to do the things she wants. Simply because, she is always at the resort working. When I first designed the resort, I set it so that the Maintenance Crew were all at the highest level. This means my Sim is paying $300. Luckily, I used a cheat so she has tons of money. I would still like to find out what happened to my Maintenance Crew. Can anyone please tell me how to fix this, as I am terribly confused.
12th August 2013 10:29pm
Patrick says...
When I click on bars to hire people to work them there is no option for hiring staff. At my first resort they all work, but at the second resort none of the bars are giving the option. Only make drink and practice making drinks. I know I bought the right type of bars because I used blueprints.
7th August 2013 9:57pm
danielle says...
hello me and my mom need help fast were do u get the food stand for my resort. i can't find it anywhere can u plz help
31st July 2013 6:57pm
Markessa says...
If you go to the *build* menu, there is a new area that looks like a little cabana. That is the location of all the odd stuff available for resorts. The food stands are in the catalog. Just pick the one you want and put it out like you would any other item.
13th January 2014 6:21pm
Lani says...
I bought a resort and was able to build on it with no problem. I bought my second resort and attempted to build but the icon for the resorts is now missing. I have tried the debug, going in and out of the game, and even messing with the filters. Still nothing. Any ideas?
2nd August 2013 6:00am
Lauren says...
Hi, so Ive made a pretty good resort with everything the Sims could want, But when i ask them for feedback they comment that there isn't pools, hotubs, room service... but there defiantly is??
9th August 2013 6:23am
Anonymous says...
I tried to check into a hotel but when I got into the lobby my sim displayed the unable to walk icon along with the person who works the front desk in a thought bubble. I bought the resort to fix this, any thoughts on how to fix it?
13th August 2013 5:06pm
Selena Laval says...
My maintenance workers aren’t showing up at all. It’s not even like they come and wave their arms. I have not seen them once. Please help everything is breaking and I can’t do all of the repairs fast enough.
28th April 2019 7:24pm
Playalot says...
Sadly this is a bug that I am not sure ever got totally fixed. This thread talks around the issue and has some useful suggestions: https://www.carls-sims-4-guide.com/forum/index.php?topic=16949.0 (It's a Sims 3 thread even though the address says '4' )
1st May 2019 2:08am
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